SHIPPING POLICY

Thank you for visiting and shopping at https://www.dhathriayurveda.in. Following are the terms and conditions that constitute our Shipping Policy.

Payment Related

  • We are now accepting both COD and Prepaid orders
  • Product prices are subject to change without prior notice.
  • Shipping and Handling charges vary from area and zone wise.
  • We have various payment options for smooth online payment transactions.

Shipment Processing & Delivery Time

  • All orders are dispatched within 2-3 business days.
  • You can expect the delivery within 4-8 days.
  • Orders are not shipped or delivered on weekends or holidays.
  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
  • For remote locations, it may take up to 12 working days for shipment delivery.
  • You can also track your order with the tracking details shared with you via SMS & e-mail.

Order Cancellation

  • For safety reasons, orders cannot be cancelled and refunded once ordered.
  • Orders once shipped cannot be cancelled.

Out of-Stock Products

  • Dhathri Online Store will always try to update the product inventory and make minimum chances for getting the product out of stock.
  • If the ordered product went out of stock, we will contact you at earliest & will dispatch the other products shipment as early as possible. However, hold orders may get delayed in delivery.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation e-mail once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Duties and Taxes

https://www.dhathriayurveda.in  is not responsible for any duties and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

https://www.dhathriayurverda.in  is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Jurisdiction

In case of any dispute, competent courts at Ernakulam, Kerala shall have the exclusive jurisdiction to try the dispute.